There’s never been a better time to join Stratus! As the market leader in brand implementation and maintenance, we transform how national brands connect with their customers. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

From our locations across the country, to our corporate headquarters in Mentor, Ohio, every employee is a stakeholder in Stratus’ success. This environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.

Job Summary: 

The Compliance Specialist serves as the primary liaison between Stratus, its Field Partner network, and internal stakeholders. This role is responsible for supporting and maintaining Field Partner relationships through compliance management, performance monitoring, onboarding, training, dispute resolution, and vendor support activities. The Compliance Specialist helps ensure adherence to company policies, contractual requirements, and applicable regulatory standards while delivering responsive service and support to both Field Partners and internal customers.  The Compliance Specialist will be supporting various facilities trades, including electrical, plumbing, and general maintenance.

• Serve as a primary point of contact for assigned Field Partners, supporting onboarding, training, compliance, and ongoing relationship management.
• Monitor Field Partner performance, conduct periodic reviews, identify trends, and support corrective action plans when necessary.
• Educate Field Partners on company policies, procedures, service expectations, and compliance requirements.
• Ensure Field Partners maintain required licenses, certifications, insurance coverage, and other compliance-related documentation.
• Manage vendor records and documentation while maintaining accuracy and data integrity within company systems.
• Investigate and help resolve Field Partner performance issues, escalations, and disputes in a fair and professional manner.
• Support the expansion and maintenance of the Field Partner network by identifying capability gaps and onboarding new partners as needed.
• Collaborate with Territory Managers and internal stakeholders to support operational initiatives, cost management efforts, and vendor-related projects.
• Manage a high-volume workload from multiple business units while meeting established service-level expectations.
• Analyze performance, compliance, and operational data to identify trends and recommend process improvements.
• Maintain consistent communication with internal stakeholders and Field Partners regarding priorities, issues, and resolutions.
• Participate in special projects and perform other duties as assigned.

What You Need to Succeed

• High School Diploma or GED required. Associate's or Bachelor's degree in Business, Operations, Supply Chain, Project Management, or a related field preferred.
• 2-4 years of experience in vendor management, compliance administration, operations support, customer service, account coordination, or a related business function preferred.
• Intermediate proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.
• Ability to learn and adapt to new software platforms and technologies.
• Strong customer service orientation and commitment to delivering timely solutions.
• Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Ability to work independently while exercising sound judgment and decision-making skills.
• Strong attention to detail and commitment to accuracy.
• Effective communication skills, both written and verbal.
• Ability to build productive working relationships with internal stakeholders and Field Partners.
• Strong problem-solving and conflict-resolution skills.
• Adaptability and flexibility in a fast-paced environment.
• Ability to analyze data, identify trends, and support corrective action planning.
• Strong orientation toward policy, procedure, and compliance requirements.
• Mechanical, technical, or construction-services aptitude preferred.

Physical and Mental Demands: 

• Ability to work in a strict deadline driven environment
• Ability to have a large number of tasks “open” at any given time

Why Work With Us

• Supportive & Friendly Culture
• Manage national accounts for Fortune 500 companies
• Medical, Dental, Vision coverage options
• Flexible Spending & Health Savings Accounts
• Company paid Life Insurance
• 401k with Employer Contribution
• Company paid Short/Long Term Disability
• Generous Paid Time Off program + Holidays
• Career Growth Opportunities and Career Mapping
• Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program, Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our

Pay Range

$50,000 - $60,000 annually - Pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

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