There’s never been a better time to join Stratus! As the market leader in brand implementation and maintenance, we transform how national brands connect with their customers. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

From our locations across the country, to our corporate headquarters in Mentor, Ohio, every employee is a stakeholder in Stratus’ success. This environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.Stratus is one of the nation’s largest brand implementation companies. We are made up of 1,100+ employees nationwide who roll up their sleeves, dive into the details and bring our clients’ brands to life! We deliver versatile solutions for some of the nation’s largest and most recognized brands. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

Summary

Stratus is seeking a dynamic and experienced Director of Operations - Digital Signage to lead and scale our rapidly growing digital signage service line. This role will oversee operations for our end-to-end digital signage solutions, including kiosks, large-format displays, menu boards for QSRs, digital drive-through systems, and interior digital displays for retailers and sports/entertainment venues. The Director will ensure operational excellence across manufacturing, installation, and ongoing service/maintenance while driving process improvements, vendor partnerships, and client satisfaction.

The salary range for this position is $135,000 to 164,000 annually, commensurate with experience and qualifications.

Operational Leadership

• Oversee all aspects of operations for the Digital Solutions service line, including manufacturing coordination, installation, and service/maintenance.
• Develop and implement scalable processes and standard operating procedures (SOPs) to ensure quality, efficiency, and consistency across projects.
• Manage budgets, timelines, and resources to achieve business objectives and client satisfaction.
• Establish and monitor key performance indicators (KPIs) to drive accountability and continuous improvement.

Cross-Functional Collaboration

• Partner with Sales, Project Management, Engineering, and Client Services teams to ensure seamless delivery of digital signage projects.
• Work closely with technology partners, hardware suppliers, and software vendors to maintain strong relationships and ensure reliable performance.
• Serve as the operational liaison to clients, providing expertise and ensuring expectations are met or exceeded.

Team Development & Leadership

• Build and lead a high-performing operations team, including field technicians, project managers, and service personnel.
• Provide coaching, mentorship, and training to drive a culture of safety, accountability, and innovation.
• Forecast hiring needs and resource requirements to match growing demand.

Strategic Growth & Innovation

• Support the development of new service offerings within the Digital Solutions business line.
• Stay current with digital signage industry trends, emerging technologies, and competitor practices to drive innovation.
• Identify opportunities for cost reduction, margin improvement, and enhanced customer value.

Education & Experience

• Bachelor’s degree in Business, Operations, Engineering, or related field preferred. MBA or advanced degree a plus.
• 10+ years of experience in operations management, preferably in digital signage, AV integration, commercial displays, or related industries preferred.
• Proven track record in managing complex, multi-site installation and service operations.
• Experience working with both hardware (LCD/LED displays, kiosks, mounts) and software platforms (CMS, remote monitoring).

Skills & Competencies

• Strong operational leadership and organizational skills.
• Expertise in vendor management, logistics, and supply chain for technology-driven services.
• Excellent problem-solving and decision-making skills.
• Strong client-facing communication and presentation abilities.
• Financial acumen with experience in budgeting, forecasting, and P&L accountability.
• Proficiency in project management tools and ERP systems.
• Entrepreneurial mindset with the ability to scale a growing service line.
• Hands-on, adaptable, and solutions-oriented.
• Collaborative leader who builds trust and drives results across teams.

Why Work With Us

• Supportive & Friendly Culture
• Manage national accounts for Fortune 500 companies
• Medical, Dental, Vision coverage options
• Flexible Spending & Health Savings Accounts
• Company paid Life Insurance
• 401k with Employer Contribution
• Company paid Short/Long Term Disability
• Generous Paid Time Off program + Holidays
• Career Growth Opportunities and Career Mapping
• Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program, Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors

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