Job Summary: A primary role of the Customer Service Associate is to process and review all inspection and cleaning work orders. Identify outages or damages that are visible during the photo review process on client specific documents/templates. Provides an outstanding level of customer service to internal and external customers in conjunction with customer KPI’s in an accurate, timely, efficient and professional manner. Displays a welcoming disposition and reinforces the ease of conducting business with our organization.

Our Exceptional Benefits Plan includes:

• Supportive & Friendly Culture
• Manage national accounts for Fortune 500 companies
• Medical, Dental, Vision coverage options
• Flexible Spending & Health Savings Accounts
• Company paid Life Insurance
• 401k with Employer Contribution
• Company paid Short/Long Term Disability
• Generous Paid Time Off program + Holidays
• Career Growth Opportunities and Career Mapping
• Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program, Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors 
• Per diems available when traveling

Stratus is one of the nation’s largest brand implementation companies. We are made up of 1,100+ employees nationwide who roll up their sleeves, dive into the details and bring our clients’ brands to life! We deliver versatile solutions for some of the nation’s largest and most recognized brands. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

The pay range for this position is $18 to $19 per hour, commensurate with experience and qualifications.

• Review and process inspection and cleaning work orders with a high degree of accuracy and attention to detail.
• Analyze submitted photos to identify visible outages, damages, or issues, and document findings according to client-specific formats and guidelines.
• Ensure compliance with client requirements and expectations through timely and precise work order completion.
• Communicate professionally and effectively with internal departments and external customers to resolve issues or clarify information as needed.
• Maintain a strong working knowledge of customer accounts, procedures, and performance standards.
• Uphold a welcoming and helpful demeanor that supports a positive customer experience and reinforces the ease of doing business with the company.
• Collaborate with team members to identify opportunities for continuous improvement in customer service and work order processing.
• Assist with special projects/tasks as necessary
• Other assignments at discretion of leadership

Job Specifications:

Skills

• A confident, friendly, and professional
• Attention to detail
• Ability to work autonomously on assigned tasks
• Able to quickly learn new programs
• Basic skills with Microsoft Office, especially Outlook
• Well-versed in email etiquette and business communication
• Able to work in a fast-paced and deadline driven environment
• Able to work on multiple tasks simultaneously
• Driven by daily performance goals

Education, experience, certifications

• High School Diploma or equivalent required
• Some college experience preferred
• 1+ years’ experience in an office environment

Physical and mental demands

• Ability to manage a large number of customer requests at any given time
• Ability to meet deadlines
• Ability to remain calm and focused under pressure and stressful situations
• Ability to sit for an extended amount of time
• Ability to work on the computer for an extended amount of time
• Ability to work beyond 40 hours, as necessary
• Working independently and performing repetitive tasks

EEO/MFDV