Job Summary: A primary role of the Customer Service Associate is to process inquiries sent to the division’s centralized order distribution system.  This includes order creation, uploading files, and verifying the preliminary information submitted by the customer.  Provides an outstanding level of customer service to internal and external customers in conjunction with customer KPI’s in an accurate, timely, efficient and professional manner. Displays a welcoming disposition and reinforces the ease of conducting business with our organization.

Our Exceptional Benefits Plan includes:

• Supportive & Friendly Culture
• Manage national accounts for Fortune 500 companies
• Medical, Dental, Vision coverage options
• Flexible Spending & Health Savings Account
• Company paid Life Insurance
• 401k with Employer Contribution
• Company paid Short/Long Term Disability
• Generous Paid Time Off program + Holidays
• Career Growth Opportunities and Career Mapping
• Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program (Non-Union employees), Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors 
• Per diems available when traveling

Stratus is one of the nation’s largest brand implementation companies. We are made up of 1,100+ employees nationwide who roll up their sleeves, dive into the details and bring our clients’ brands to life! We deliver versatile solutions for some of the nation’s largest and most recognized brands. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

Essential Responsibilities:

• Monitor incoming service requests and create work orders based on standardized timing expectations while exercising a high level of customer service
• Review and route communications to the appropriate person(s)/departments
• Update work orders with approvals and rejections
• Research the incoming request, verify address, duplications, and warranty history
• Utilize Third Party Work Order Management System
• Prioritize emergency and urgent requests based on customer’s KPI
• Assist with special projects/tasks as necessary
• Other assignments at discretion of the department manager

Skills:

• A confident, friendly, and professional
• Attention to detail
• Ability to work autonomously on assigned tasks
• Able to quickly learn new programs
• Basic skills with Microsoft Office, especially Outlook
• Well-versed in email etiquette and business communication
• Able to work in a fast-paced and deadline driven environment
• Able to work on multiple tasks simultaneously
• Driven by daily performance goals
• Typing 50+ words per minute

Education, experience, certifications:

• High School Diploma or equivalent required
• Some college experience preferred
• 1+ years’ experience in an office environment

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